|
Store Policies
|
At Redrockdesigns.com, we want you to have the best online shopping experience.
Our store policy is designed to help you streamline your online transaction.
We strive to give you the best value and greatly appreciate your business.
|
|
Shipping/Handling Policy
|
We use UPS and USPS as our shipping carriers for all domestic orders. We will use the carrier that can deliver the item to you the fastest.
The shipping charge covers both shipping and insurance costs. Here are the available shipping methods, estimated shipping charges and processing times:
|
|
Estimated Shipping Charges and Processing Time
|
All shipping charges and processing times listed below are estimated. Actual shipping charges depend on the weight and value of your package and will be calculated at checkout.
|
| UPS - Ground |
$4.00 ~ $9.00
Processed and shipped out within 3 - 4 business days
|
| UPS - Second Day Air |
$10.00 ~ $19.00
Processed and shipped out within 1 - 2 business days
|
Fedex
(Outside Continental US) |
Varies by destination
Processed and shipped out within 2 - 3 business day |
|
Please note that we do not process orders during weekends or major holidays. Please plan your order accordingly.
UPS does not deliver on weekends or major holidays. UPS charges additional fee if you want a Saturday delivery.
|
|
Out of Stock Items
|
We try our best to keep the content in our website up to date. Generally, if the product is out-of-stock, it will be listed that way on the site.
Sometimes we have the items when you place your order but run out of them at delivery time. The out-of-stock items will be removed from your order and the rest of your order sent.
We will not resend you the items when the items become available again in our store. You will have to re-order them in a separate order.
You will receive a refund on your credit card for any unshipped items.
|
|
Order Minimum
|
We do not require a minimum for retail orders.
The minimum for wholesale orders is $100.
|
|
Return Policy
|
| We are happy to accept returns within 21 days from invoice date. For orders that are returned beyond the 21 days period, it is subject to a 15% restocking fee. We will not accept returns after 45 days. All returns must be in original condition. A copy of the original invoice must be accompanied with your return. Shipping charges, international duty charges, engraved items, and hand stamped items are not refundable for all returns. Please send returns to:
Red Rock Design
14845 SW Murray Scholls Drive
Suite 110-316
Beaverton, OR 97007
|
Discount Policy
|
Redrockdesigns.com provides several options in receiving discounts. A volume discount is available when purchasing our Fashion Jewelry and a total dollar discount is available for all items on the site.
For more information, e-mail us at sales@redrockdesigns.com
Volume discounts do not apply to special sale promotions or wholesale discounts.
|
|
Wholesale Registration
|
Due to the wholesale trading status of redrockdesigns.com, customers will need to provide a valid resale tax identification number at the time or registration. Please contact your state Taxation or Revenue Department for state to state requirements.
|
|
Order/Payment Security
|
We understand your concern of on-line shopping security. We use SSL (Secure Socket Layer) encryption technology to secure your transaction. SSL is used by most of the online e-stores and online banks. All credit card information is transmitted through the SSL secure channel.
If you are a wholesale costumer, to protect your account, we ask you not to share your login and password with others.;You can easily change your password by clicking the "My Account" button.
|
|
Privacy Policy
|
We respect the information you share with us as personal and confidential. Any information we collect from you is strictly for the purpose of processing your order.
We will not share or sell any of your information to others.
|
|
Copyright Information
|
All content on this site is the property of Red Rock Design and is protected by U.S. and international copyright laws. Users of this site may use the content on this site as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display or performance of the content of this site is strictly prohibited.
|
|
Errors or Ommissions
|
We reserve the right to correct any errors found in our website price list, catalog or invoice.
|
